o9bit's Privacy Policy
o9bit collects, stores, and protects users' personal information with the utmost care. In this document we explain what information is collected, why it is collected, and what rights you have.
1. Introduction and Scope
o9bit is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how o9bit collects, processes, and protects the personal information of users ("you", "user").
This Policy applies when you use o9bit's website, mobile application, or any digital service. This includes account registration, deposits and withdrawals, playing games, contacting customer support, and participating in promotional activities.
o9bit continuously improves its services, so this Policy may change from time to time. Users will be notified of any significant changes via their registered email or a notice on the site. Continuing to use the site after a change means you have accepted the updated Policy.
2. Information We Collect
o9bit collects only the information necessary to provide services, ensure security, and meet legal obligations. The types of information we may collect are listed below:
2.1 Identity Information
- Full name, date of birth, and gender
- National ID or passport number (for identity verification)
- Address (current or permanent)
- Mobile number and email address
2.2 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket, or Upay)
- Transaction history — records of deposits and withdrawals
- Transaction amounts and timestamps
2.3 Technical Information
- IP address and device identifiers
- Browser type, version, and operating system
- Login time, session duration, and usage patterns
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
- Records of conversations with customer support via live chat and email
- Complaint and feedback details
3. How We Use Your Information
o9bit uses collected information for the purposes listed below:
3.1 Service Operations
Information is used to create and manage accounts, verify identity, process deposits and withdrawals, operate betting and gaming activities, and activate bonuses and promotions.
3.2 Security and Fraud Prevention
Information is analysed to detect unauthorised access, monitor suspicious transactions, and take steps to prevent money laundering. This is essential for protecting your account and funds.
3.3 Customer Service Improvement
Customer service information is used to resolve your issues, review service quality, and improve the user experience. Records of contact through o9bit's 24/7 live chat and email support channels are retained to ensure quality service.
3.4 Legal and Regulatory Compliance
Information may be used as needed to comply with applicable laws and follow instructions from legal authorities.
3.5 Product and Service Development
Information is used to analyse usage patterns, develop new features, refine existing services, and improve the platform's technical performance.
4. Data Storage and Security
o9bit takes industry-standard technical and administrative measures to keep users' information secure. The key points on data storage and protection are outlined below:
4.1 Encryption and Firewalls
All sensitive information is transmitted and stored encrypted using SSL (Secure Socket Layer) technology. Our servers are protected by firewalls and access control systems.
4.2 Access Controls
Only authorised staff may access user information, and only for specific reasons. All internal access is logged and reviewed regularly.
4.3 Data Retention Period
Information for active accounts is retained for as long as the service is in use. Even after an account is closed, information may be kept for as long as necessary to meet legal obligations or resolve disputes. After that period, information is securely deleted or anonymised.
5. Sharing Information with Third Parties
o9bit does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:
5.1 Service Provider Partners
Third-party companies engaged for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, fraud detection, and analytics services may receive only the information necessary to carry out their specific tasks. These partners are contractually bound to maintain the confidentiality of the information.
5.2 Legal Requirements
If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, o9bit is obliged to comply accordingly.
5.3 Business Restructuring
In the event of a change of ownership, merger, or acquisition of o9bit, user information may be transferred to the new authority, but under the same Privacy Policy.
6. Cookies and Tracking Technologies
o9bit uses cookies and similar technologies to keep the platform functioning properly. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for core functionality.
- Performance Cookies: Monitor site speed and usability.
- Analytics Cookies: Collect statistics to understand user behaviour.
- Preference Cookies: Remember language and display settings.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may prevent some site features from working properly.
7. Your Rights
o9bit recognises the following rights for its users regarding their information:
7.1 Right to Access
You can find out what information o9bit holds about you. If you make a request through our customer service channel, the information will be provided within a set timeframe.
7.2 Right to Correction
You have the right to request correction of any inaccurate or incomplete information on your account. This can be done through account settings or customer support.
7.3 Right to Deletion
In certain cases you have the right to request deletion of your information. However, due to legal obligations, it may not always be possible to delete all information immediately.
7.4 Right to Object to Processing
You have the right to object to marketing communications or non-essential data processing. An option to opt out of such communications will always be available.
To exercise any of your rights or for any questions about your information, please contact us. Our support team provides assistance in Bengali and English 24/7. You can also visit our FAQ section for answers to common questions.
8. Protection of Children and Minors
o9bit strictly prohibits registration and use of its services by anyone under 21 years of age (21+). We do not knowingly collect any information from minors. Age is verified at registration, and if any user is found to be a minor, their account is immediately closed and any collected information is deleted.
Responsible gaming is one of our core principles. Detailed guidelines for maintaining healthy habits when playing at o9bit are provided on our Responsible Gaming page.
9. International Data Transfers
Although o9bit primarily operates for users in Bangladesh, its technical infrastructure may be hosted on servers in various countries. For any international data transfer, we ensure that adequate data protection measures are in place in the recipient country or organisation.
Contractual safeguards are put in place for data transfers to ensure your information remains secure, regardless of the country in which it is processed.
10. Policy Changes and Contact
10.1 Policy Updates
o9bit reserves the right to amend this Privacy Policy at any time. For significant changes, users will be notified at least 30 days in advance by email or a notice on the site. The date of any change will always be shown at the top of this page.
10.2 Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 from any page on the site
To learn more about o9bit, visit our About Us page.
10.3 Effectiveness
This Privacy Policy is effective from the date of first publication and governs the data relationship between o9bit and the user. This Policy is an integral part of o9bit's overall terms of service.